Based in Seattle, Direct Interactions operates contact centers staffed by American agents nationwide. We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including those with disabilities and military spouses. Direct Interactions helps organizations better serve the public through the use of rewarding and innovating practices by building and managing teams of compassionate humans who draw on their own experiences to help other humans through difficult and complicated challenges to achieve measurable improvement in outcomes.
About the Position
We transform customer service into customer care by providing a flexible work-at-home culture that attracts people with a passion for caring. If you are selected for this role, you would be accepting incoming calls from eligible passengers that need to make a trip reservation. You will be collecting all necessary data required to schedule trips accordingly. Other duties may involve daily communication and interaction with drivers and clients.
Requirements:KING COUNTY
PIERCE COUNTY
KITSAP COUNTY
SNOHOMISH COUNTY
Other Requirements
What you will be doing
Training (please convert all times to reflect in your time zone)
*All dates and times are tentative and are subject to change*
Orientation: Friday February 2, 2024
Orientation time: 8:00am pst (30-45 minute session)
Training Dates week 1
Day 1: Monday February 5, 2024 8:30am pst - 5:00pm pst
Day 2: Tuesday February 6, 2024 8:00am pst - 4:30 pm pst
Day 3: Wednesday February 7, 2024 8:00am pst - 4:30 pm pst
Day 4: Thursday February 8, 2024 8:00am pst - 4:30 pm pst
Day 5: Friday February 9, 2024 8:00am pst - 4:30 pm pst
Training Dates week 2
Day 6: Monday February 12, 2024 8:00am pst - 4:30 pm pst
Day 7: Tuesday February 13, 2024 8:00am pst - 4:30 pm pst
Day 8: Wednesday February 14, 2024 8:00am pst - 4:30 pm pst
Day 9: Thursday February 15, 2024 8:00am pst - 4:30 pm pst
Day 10: Friday February 16, 2024 8:00am pst - 4:30pm pst
Pay Rate
Shifts
Benefits
Technical Requirements
YOU MUST RESIDE IN KING COUNTY, PIERCE COUNTY, KITSAP COUNTY OR SNOHOMISH COUNTY LOCATED IN WASHINGTON. IF YOU DO NOT RESIDE IN ANY OF THE ABOVE COUNTIES, PLEASE DO NOT APPLY AS YOUR APPLICATION WILL NOT BE VIEWED.
Currently, Apple computers (Mac laptop or desktop) and Chromebooks are not compatible with any of our client's software.
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